Refund policy

RETURNS & REFUNDS

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Items must be returned in their original packaging and accompanied by proof of purchase.

As each rivau piece is handcrafted in small quantities, we kindly ask that items are handled with care when trying them on. Returns showing signs of wear, stains, odors, makeup, perfume, or damage will not be accepted.

To request a return, please contact us at alejandra.rivases@hotmail.com within 14 days of receiving your order. Returns sent without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Return Address:

Freiligrathstraße 41
60385 Frankfurt am Main
Germany

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at alejandra.rivases@hotmail.com so we can resolve the issue.

NON-RETURNABLE ITEMS

We do not accept returns for:

• Gift cards
• Personalized or custom-made items
• Sale items

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned in their original condition, unused, and with proof of purchase.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at alejandra.rivases@hotmail.com.