Shipping policy
Last updated: June 2026
Thank you for shopping with rivau.
Each rivau piece is carefully prepared and packed before shipment. We aim to process all orders as quickly as possible while maintaining the quality and attention to detail that define our brand.
Processing Times
Orders are typically processed within 1–3 business days after payment confirmation.
During product launches, holidays, or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Germany: 1–4 business days
- European Union: 3–10 business days
- International destinations: 7–21 business days
Delivery times are estimates only and may vary depending on the destination, customs procedures, and the shipping carrier.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and selected shipping method.
Any applicable customs duties, import taxes, or local fees for international orders are the responsibility of the customer.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Delays
While we do our best to ensure timely delivery, rivau is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your order.
rivau cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Damaged or Lost Packages
If your order arrives damaged, or if you believe your package has been lost in transit, please contact us as soon as possible at:
alejandra.rivases@hotmail.com
We will do our best to assist you and work with the shipping carrier to resolve the issue.
Contact
For any shipping-related questions, please contact:
alejandra.rivases@hotmail.com